Mentors: Everything you need to know about the Community chat feature

We’re delighted to be able to connect you, as a mentor, directly with our explorers, other mentors like yourself and the Community Team. This is a new Community chat feature on the Prodigy pay mobile app. 

 

Previously the mobile app was used primarily for repayment purposes, but now you are able to do more than just repayments. We’ve expanded our mobile app to also include an awesome new support function which connects our communities from around the world!

 

Here’s some terminology to be aware of:

Explorers	Potential customers with no loan as yet and who are still researching funding options for their Masters studies.
Candidates	A candidate is someone who has begun their application and is at any stage in the loan application process prior to being disbursed.
Students	A student is someone who has a disbursed loan with us and is studying as a 1st or 2nd year masters student.
Graduate	This is a student who has now completed their studies (alumni) who are in their grace period or have begun repayment.
Mentors	Is a student who has agreed to join our mentorship program and  to network on behalf of Prodigy Finance.

Community mobile app usage

Chat one-on-one with future or current students 

Through our mobile app, explorers, candidates and students will be able to reach out to you for insight into your study abroad experience in general and with Prodigy Finance. 

 

On the mobile app, you can:

• Chat to interested explorers, candidates and students via the mobile app 
• Engage with other mentors 
• Chat directly with the Prodigy Finance Community Team

Getting started as a mentor

You can start by making sure you have the latest version of the app downloaded onto your device. This will be your primary point of contact with the Community Team, your fellow mentors, explorers, candidates and students. To get started please fill out this short questionnaire.

 

How to sign up to be a mentor

You can sign up by following these simple steps:

You can:

• Get the app here
• Tell us more about you here
• Get onboarded here

How long will it take to get feedback on my mentor application?

We will update you on the outcome, via email, confirming the outcome of your application within 2 - 4 business days from receipt of your application.

 

What do mentors do?

Network: Have the opportunity to network with a hub of mentors and professionals like yourself and receive guidance and marketing skills from our community team at Prodigy Finance to add to your resume.

Impact: Guide the next generation of students aspiring to study abroad by making a positive impact in prospective students' lives. 

Grow: Nurture your skills and experience while contributing to the growth of those around you. And make friends along the way!

 

If you’d like a glimpse of the impact Prodigy Finance has made, you can view our Impact report here. 

 

What mentors should not do

• Provide misleading information about Prodigy Finance
• Guide a student to complete an application fraudulently
• We encourage you to keep all conversations on the mobile app 
• Not adhere to the T&C’s - Please refer to the mentor toolkit for guidelines to follow.

If you haven't responded to a query within 48 business hours , the Community Team will nudge you to respond or has the right to respond to those queries to maintain a high quality response rate.

 

What topics can I expect to chat with explorers or students about?

• About your study abroad experience
• About your experience with Prodigy Finance
• Post-study career advice 
• Admission related queries
• Visa related queries
• Campus life
• Living in the U.S/U.K

 

What if I don’t know the answer to a question from a student?

We’ve got you! If you don’t know the answer, you can either reach out to the Community Team via the Prodigy Finance mobile app or direct explorers, candidates and students to our FAQs on the website.

 

What if I don’t want to be a mentor anymore?

Please email our mentors team on mentors@prodigyfinance.com who will assist you   

with the de-registration process.It is important that you notify us if you are no longer 

able to fulfill your role as a mentor so that we can ensure all explorers, candidates and students who require mentors are supported.

 

What if I want to take a break from being a mentor?

Reach out to mentors@prodigyfinance.com and let us know that you would like to take a break. We will pause your profile so that prospect can’t send you any messages. Don’t worry, you’ll still be able to access the app to make repayments.

 

What do I do if I experience an issue with the Prodigy Finance mobile app

You can reach out to the community team via the app to let them know, or you can email us on mentors@prodigyfinance.com and our team will support you.

Navigating the Community app: for mentors

The mentor app can be accessed by downloading app using the below steps:

How to sign in First, you’ll need the app. If you don’t already have it you can find it on the App Store and Google Play Store. Upon opening you will be asked to sign in with your Prodigy account
How to access and respond to chats At the bottom of your screen you will find the new mobile navigation. Tap on the chat icon to access any available chats.
How to view chats Once you’ve tapped on the chat icon in the navbar you will see a list of all your current or requested chats from explorers. Tap on any of these to enter the chat with that explorer.
How to view notifications You’ll receive notifications when an explorer has reached out to you. You can see which area requires attention by looking out for the little red notification dot that will appear on the chat icon if you are busy in other areas of the app. You’ll also see specific notification counts per chat that you haven’t viewed yet.
How to chat with the Community Team At the top of your list of chats you will see a user marked as the Community Team. Tap on this to start chatting just like any other other chat and a Prodigy Finance community team member will assist you!
How to start a chat with another mentor You have the ability to chat with other mentors. Navigate to the mentor chat section and tap on the start chat floating action button (FAB) icon near the bottom of your screen. You’ll see a list of mentors to chat with, pick the mentor you wish to contact and start chatting.
Updating your profile or password If you require an update to your profile, reach out to mentors@prodigyfinance.com with your request and we will update your profile for you. To change your password, sign in on the Prodigy website. Click on the dropdown arrow in the top right, select “My Profile” and click on “Account Settings”. Scroll down to “Password” and click on “Change”.
Reporting problems with the app or bugs In the navigation bar at the bottom. Tap on the question mark icon. Select “Leave us a message” and then “Start a conversation”. This will allow you to describe the problem you are having and even add attachments.
How to pause notifications Unfortunately we don’t currently support this via the app. You will need to head to your phone settings > app setting and disable notification there. Please note, this will stop all notifications, including payment related ones.
How to block/report a prospect Reach out to mentors@prodigyfinance.com explaining the reason why you wish to block the prospect and we will assist you thereafter.