There are typically two reasons why your Direct Debit payment could fail:
1) Insufficient funds
When you set up a Direct Debit payment the funds are not immediately debited from your account. Instead, the instruction to debit your account is sent to the ACH or SEPA network and the funds will be debited from your account within 3 business days. If the balance in your account has dipped below the amount needed before the Direct Debit payment has gone through, the payment won't be taken.
To fix this, first, check your account to confirm that there are sufficient funds available. Then set up the Direct Debit payment again.
2) Incorrect banking details
When doing a Direct Debit transaction we rely on three important details to ensure that the payment goes through successfully:
- Your account number.
- Your account type.
- Your bank's ACH routing number (in the case of US direct debits) or your IBAN (in the case of EU direct debits)
If any of these three details is incorrect, your Direct Debit payment will fail. To fix this, go back to your Direct Debit payment details and double-check that each of these fields is correct. If you find a mistake, set up the Direct Debit payment again.