Experiencing technical issues while using the online account? Here are some helpful steps to try before contacting our support team:
- Log out and then back in again.
- If you're using the web version:
- Try a different browser.
- Clear your cache and cookies.
- If you're using the iOS or Android app, ensure you have updated to the latest version, try and restart the app by first force-quitting the app. You can do this by double-clicking the Home button and swiping up.
If you're still experiencing problems after trying this, feel free to contact us by submitting a request below. Please be sure to give us as many details as possible on the steps you've taken to fix the issue, which browser or iOS version you're using, and any screenshots of the problem.