Your guide to ID verification
Before your application moves to the Upload Documents stage, you'll be prompted to go through the Auto ID stage. In this stage, you'll have to take a picture of your face and provide a proof of identity.
1. Starting the verification process
Once you've accepted your quote, you'll need to click on “continue” to move on to the next stage of your application.
You'll then be prompted to start the document verification by clicking “start verification”.
2. Uploading your proof of identity
What can you upload as proof of identify?
We can accept a passport, identity card or driver's license in a clearly readable format. A colour scan of the identification page is sufficient (we don't need copies of every page).
The system will auto-detect the country you're from. You'll also be able to select the type of document you'll use (passport, drivers licence, identity document, etc.).
3. Providing a photo of yourself
You can either take a photo with your webcam, or upload a photo from your computer.
After you upload the photo, a timer page will appear. This just indicates the time it takes to review everything you've provided.
4. Moving on to the next stage
If your uploads were successful, you'll be directed to the next verification stage where you'll be asked to upload documents to confirm your application.
If there is a name mismatch from your application name and the uploaded document, you'll be notified (as seen below) and will be asked to update your name on your application to match the document.
In the rare case that the Auto-ID stage fails, you'll be asked to manually verify your ID with someone in our team. If this is the case, a new task will be created on your dashboard named Proof of Identity.
If you face any difficulty while uploading these documents, you can always reach us by email at firstname.lastname@example.org.