When are my monthly payments due and how long do they take to reach you?

This depends on which payment method you choose to use and where you’re paying from. Here's a look at some timelines based on the feedback we’ve received from some of our customers:

Payments through our app:

•     For recurring payments 

Funds will be debited from your account between the 12th and the last day of the month.

These payments typically take 5-8 business days to reach us, depending on international transfers and the intermediary banks involved in processing the transaction.

•     For one-time payments

One-time payments are debited from your account within 24 hours of initiating the payment. Similar to recurring payments, it usually takes 5-8 business days for the funds to reach us.

Third-party payment vendors:

Payments made using vendors like Flywire or Wise typically take 3-5 business days to reflect against your loan.

To make the process smoother, use the link provided in your monthly statement. This ensures the vendor can accurately track your payment and forward it to us efficiently.

International transfers may involve specific regulations or processing times based on the country of origin. Please account for these factors when planning your payment to avoid delays.

Direct bank transfer:

The banking details for our HSBC account are provided in your monthly statement. Please refer to this document for the most up-to-date information.

It's important to include your loan reference number in the description field when making your payment. This helps us track and allocate your funds to your loan accurately and without delays.

Payments typically take between 3-8 business days to reach us, depending on the country your payment is originating from. Please plan accordingly to ensure timely processing.

Tips to ensure your payments are successfully received by our team:

• We recommend planning your payment to account for the processing time required by your chosen payment method. 
• Be sure to have sufficient funds in your account for 3-5 days after initiating the payment.
• You can track the status of your payments in the “Transaction History” section of the app.
• If you don’t receive a payment confirmation mail from us within the guidelines above, here is what you should do:
  • Reach out to us by emailing payments@prodigyfinance.com 
  • Be sure to include your proof of payment and a SWIFT document in your mail and we’ll assist you with tracking down and allocating your funds.