We're not able to accept PDF files that are password protected. You’ll need to remove the password protection and re-upload it before we can continue reviewing your loan application.
Although it may look like your file is not password protected, there are many ways PDF files can be encrypted, and it depends on the tool used to create it, even if it's readable in apps like Adode PDF Reader.
Here's how you can remove your password:
- Open the PDF file on your computer in a PDF viewer app
- Select the option to print your PDF
- From the print menu, select to save your PDF with no password
- Upload the new document that you just saved