How do I make a once-off payment in the app?

Who can make a direct debit payment?

A once-off direct debit payment method is now available for customers making payments in USD from a US bank account or EUR payments from a European bank account.

How does it work?

Direct debits can take up to 12 business days to arrive in our account, so be sure to make payment by the 18th of the month. This ensures that it reaches us by the due date of the 28th. 

Here are the steps you'll need to take for both the iOS, Android and web version of the app:

iOS/Android

1. Log in to the iOS or Android app.
2. Tap the Pay button.
3. Select the loan you wish to make a once-off payment towards.
4. Select the direct debit payment option.
5. Enter the amount you wish to pay and select Continue with Payment.
6. Enter your banking details. 
7. Tap on Authorise Payment to finish. Your payment will be deducted from your account within 3 business days and you can expect it to reflect in Prodigy Finance's account within 8 business days.
8. You'll be shown a confirmation that the payment instruction has been received, along with a reference number.

Want to make one payment that goes towards all your outstanding amounts? Now you can do just that, right from your online account. Here's how:

How to make a combined payment on the iOS/Android app

1. Tap Pay.
2. Select All my loans.
3. Select Direct Debit.
4. Input the amount you would like to pay.
   
   1. By default, we'll split your payment according to the outstanding amounts on your loan.
   2. Want a custom split? Get in touch with our team.
5. Tap Continue with Payment.
6. Enter your bank details.
7. Tap Authorise Payment.
8. You'll receive confirmation that your payment has been initiated. You can track the status of your payment via the Payment History screen.

 Web

1. Log in to the Prodigy Finance app through your browser.
2. Click on the Make Payment button, or select the Payments tab on the sidebar.
3. Select the loan you wish to make a once-off payment towards.
4. Select the direct debit payment option.
5. Enter the amount you wish to pay and click Continue with Payment.
6. Enter your banking details.
7. Click on Authorise Payment to finish. Your payment will be deducted from your account within 3 business days and you can expect it to reflect in Prodigy Finance's account within 8 business days.
8. You will be shown a confirmation that the payment instruction has been received, along with a reference number.