Why are you asking me this?
As an FCA regulated lender, we're required to confirm the source of funds for all large payments to loan accounts. This helps us comply with financial regulations and protect the security of your account.
Is this only happening to me?
No. We ask everyone making a large lump-sum payment, such as a settlement, to complete this survey. It's a routine part of our compliance processes.
How long will it take to complete?
Most customers finish in under 5 minutes. You'll answer one main question about where the funds came from, followed by two or three short follow-up questions specific to your answer.
Will this delay my payment or settlement?
It shouldn't, as long as you complete the survey promptly. We aim to review responses and confirm next steps within 3 business days. If we need more information or supporting documents, we'll contact you directly, which could add time.
Do I need to upload documents now?
No. The survey only asks you to describe the source of funds. We may follow up separately to request supporting documents, such as bank statements, payslips, a bonus letter, a property sale agreement, or an inheritance letter.
What documents should I keep, and for how long?
Keep any records that show where the funds came from for at least 12 months. Examples include bank statements, payslips, a bonus or redundancy letter, a property sale agreement, or an inheritance letter. We may ask for these as part of standard verification.
What if my funds came from more than one source?
Select the primary or largest source in the survey. If you'd like to tell us about additional sources, mention this when you reply to your support ticket and we'll log the detail against your account.
What if none of the options match my situation?
Select "Other" and briefly describe the source. A member of our team will follow up if we need more detail.
Can I refuse to answer?
The survey is a standard compliance check for large payments and we ask all customers making a settlement to complete it. If you have any concerns about a specific question please email us at payments@prodigyfinance.com and a member of our team will contact you to help.
Will this affect my credit or loan terms?
No. This is a compliance check on the payment itself. It doesn't affect your interest rate, loan terms, or credit standing.
What happens to the information I provide?
Your answers are used solely to verify the source of funds for this payment and are handled in line with our privacy policy. They're stored securely and only accessed by relevant teams for compliance purposes.
Who do I contact if I have questions?
Reply to your support ticket, or email us at payments@prodigyfinance.com, and a member of our team will help.