Why have I received this email?
We’re contacting you to confirm that the servicing of your loan is being transferred to Prodigy Finance Servicing, LLC (PFSLLC).
PFSLLC is part of the Prodigy Finance group and is a subsidiary of Prodigy Finance Ltd (PFL), your current servicer.
What does this mean for me?
There are no changes to the day-to-day management of your loan, and you do not need to take any action.
You can continue managing and repaying your loan in the same way you do today.
Do I need to change how I make my payments?
No. You should continue making your loan repayments to the same bank account(s) using your existing payment details.
I pay by Auto-debit. Do I need to set up a new payment mandate?
No. If you currently make recurring payments by Auto-debit, your existing payment mandate remains unchanged. Your future payments will continue as scheduled.
Will my loan terms change?
No. Your loan agreement and existing loan terms are not affected by this servicing change.
Will I still receive my monthly statements?
Yes. You’ll continue to receive your monthly statements, showing your current loan balance and any unpaid amounts.
Has my loan been transferred outside of Prodigy Finance?
No. Prodigy Finance Servicing, LLC is part of the Prodigy Finance group and a subsidiary of Prodigy Finance Ltd.
This update relates to the Prodigy Finance entity responsible for servicing your loan.
Do I need to sign a new loan agreement?
No. Your existing loan agreement remains in place and you do not need to sign a new agreement.
Do I need to do anything after receiving this notification?
No. There is no action required from you.
Your payment details, recurring Auto-debit mandate (where applicable), statements and loan terms remain unchanged.
Who can I contact if I have questions?
If you have any questions about the servicing of your loan, you can contact us here or by emailing payments@prodigyfinance.com. We’re happy to help with any questions or concerns you may have.