Understanding the payment process
See all articlesSource of funds survey
Why are you asking me this?As an FCA regulated lender, we're required to confirm the source of funds for all large pa...
Notice of transfer of servicer
Why have I received this email?We’re contacting you to confirm that the servicing of your loan is being transferred t...
What is a loan modification?
A loan modification is a longer-term forbearance option. It is a change to your loan repayment terms to make your pay...
What happens if my course gets extended?
We know that some course dates may get extended and as a result, you may be finishing your studies later than origina...
Credit Reporting for customers residing in the US
Your credit score is based on your credit history, including the number of accounts you have, their status, and your ...
When Is My Payment Due and How Long Does It Take?
Your monthly instalment is due from your first repayment date on the 28th of each month ("monthly payment due date") ...
How do I pay?
See all articlesHow do I make a payment through Convera?
Convera is an international payment provider that provides flexible payment methods for 251 countries. Convera offers...
Available Payment Options
You can view your available payment options and instructions by logging into your account online, on iOS or Android. ...
When do you need proof of payment and bank details?
To track a payment – If you need to follow up on a payment that hasn't been received or allocated correctly, you wil...
How do I make a payment through Flywire?
Flywire is an international payment provider that provides flexible payment methods for 220 countries. Flywire offers...
How do I pay using direct bank transfer?
You’ll find our HSBC bank account details on the top of page 2 of your monthly statement.
Once you have those details...
The Prodigy Finance payment app
See all articlesHow do I update my personal information post graduation?
You can easily update your personal details – such as your physical address, phone number, and email address through ...
How do I make a direct debit/ once-off payment on the Prodigy Finance repayment app?
We're excited to share that the GoCardless FX transaction feature is now available on the Prodigy Finance mobile app!...
Managing my Auto-Debit on the repayment app
What is Auto-Debit?Auto-Debit is an automatic monthly payment feature available in the Prodigy Finance Repayment App....
Where do I find my statement on the app?
Between the 12th and 15th of every month, monthly statements are released for the previous repayment cycle. The state...
How do I track my payment and check its status?
Whether you paid through the Prodigy Finance Repayment App or via an external provider, your payment will go through ...